Terms & Conditions

Learn how FlexPass protects your information and outlines platform usage guidelines.

Terms & ConditionsPrivacy Policy

Terms & Conditions

These terms govern your access to and use of the FlexPass platform, services, and related communications. Please read them carefully before using any part of our platform.

01

Acceptance of Terms

By accessing or using the FlexPass website or mobile application, you agree to be bound by these Terms & Conditions in full.

  • These terms apply to all users, including registered members and anonymous visitors browsing classes, activities, and studios on the platform.
  • FlexPass reserves the right to update or modify these terms at any time. Continued use of the platform following any update constitutes your acceptance of the revised terms.
  • If you do not agree with any part of these terms, you must discontinue use of the FlexPass website, mobile application, and related services immediately.
  • These terms are governed by the laws applicable in the Cayman Islands.
02

Account Registration & Security

To book classes, purchase packages, or use other FlexPass features, you must create an account using accurate and complete personal information.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs on the website or mobile application under your account.
  • You must notify FlexPass support immediately if you suspect unauthorized access to your account or any other security concern.
  • FlexPass reserves the right to suspend or deactivate accounts that violate these terms, contain inaccurate information, or are used fraudulently.
  • Each FlexPass account is intended for individual use. Package credits, account balance, and login credentials must not be shared with, or transferred to, another person.
03

User Responsibilities & Conduct

All FlexPass users are expected to interact with the platform, studios, instructors, and other members in a lawful, respectful, and responsible manner.

  • You agree not to use the platform to engage in fraudulent, misleading, or abusive activity, including false check-ins or misuse of package credits.
  • You must not attempt to bypass, exploit, or interfere with the security, booking logic, or normal operation of the website or mobile application.
  • You are expected to follow the reasonable rules and instructions of the studios, vendors, and instructors hosting the classes and activities you book.
  • Repeated misuse, abusive conduct, or violation of these terms may result in booking restrictions, account suspension, or account termination.
04

Studios, Instructors & Classes

FlexPass connects members with independent studios and vendors who host the classes and activities listed on the platform.

  • Class details such as schedule, instructor, capacity, activity type, and location are set and managed by the hosting studio or vendor and may change from time to time.
  • FlexPass is a booking and membership platform; the studios and vendors are independently responsible for delivering the classes and activities you book.
  • Studios may set reasonable venue-specific rules (such as arrival time, attire, or equipment) which you are expected to follow when attending a class.
  • FlexPass may add, remove, or adjust the classes, activities, or studios available on the platform at its discretion.
05

Packages & Package Credits

FlexPass classes and activities are booked using package credits purchased through the website or mobile application.

  • Each package specifies its own price, number of credits (or unlimited-credit access), and validity period, all of which are shown before purchase.
  • Package validity may be a fixed number of days, a fixed date range, or lifetime access, depending on the specific package purchased — validity terms are not identical across all packages.
  • A package with a future start date will activate on that date; some packages may also be activated early where the platform allows it. Package credits can only be used to book classes once the package is active.
  • Unlimited-credit packages allow class bookings without deducting individual credits, subject to the package's validity period and these Terms & Conditions, including the no-show provisions described below.
  • You may hold more than one active package at the same time, and FlexPass will apply credits from your available packages according to its normal booking logic.
  • Some packages may be configured as recurring packages that automatically renew on their scheduled renewal date and are billed using your saved payment method and/or account balance. You may request cancellation of a recurring package at any time through your account or by contacting support; cancellation takes effect from the next renewal cycle.
06

Payments, Account Balance & Saved Cards

FlexPass supports payment by saved card and by your FlexPass account balance (wallet), which can be used independently or together.

  • When you purchase a package or gift card, any available account balance is applied first, with the remaining amount charged to your selected or saved payment card.
  • Payment card details are stored securely; FlexPass does not display or store your full card number, and card charges are processed through the platform's payment processing flow.
  • Your account balance may be increased by redeeming an amount-based gift card, or through other credits applied to your account by FlexPass.
  • All amounts are shown in the currency displayed at checkout. The price shown at the time of purchase is the price charged, and completed purchases are recorded as an invoice in your account.
07

Bookings & Waitlists

You can book, review, and manage your classes through the "Upcoming" and "Past" bookings sections of the website and mobile application.

  • A booking is confirmed once it has been successfully processed and a package credit (or unlimited-credit entitlement) has been applied; you will see the booking status update accordingly.
  • If a class is fully booked, you may join its waitlist, subject to the maximum number of waitlisted members FlexPass allows for that class.
  • A waitlist credit hold is released, and your credit refunded, if your waitlisted spot is not confirmed before the class begins.
  • You are responsible for reviewing your upcoming bookings and waitlist status in advance of each class.
08

Cancellations, No-Shows & Credit Refunds

FlexPass applies a published cancellation cutoff window, currently 60 minutes before a class's scheduled start time, which may be updated by FlexPass from time to time.

  • Cancelling a booking at or before the cancellation cutoff will refund the credit used for that class back to your package or account.
  • Cancelling after the cancellation cutoff, or failing to attend a booked class ("no-show"), will not be eligible for a credit refund.
  • For Unlimited-credit packages, a no-show may, where FlexPass has enabled this feature, result in a no-show charge to your account balance or saved payment card; this charge, if applicable, will be reflected in your invoices.
  • FlexPass or the hosting studio may cancel a scheduled class in exceptional circumstances, in which case any credit used for that booking will be refunded to you.
09

Class Check-In

Where check-in is available for a class, you are expected to check in accurately at the studio to confirm your attendance.

  • Check-in is used to verify attendance and support accurate booking, credit, and no-show records.
  • Providing a false check-in, or checking in without attending the class, is treated as a violation of these terms.
  • If a check-in is recorded in error, you may contact FlexPass support to have your booking status reviewed and corrected.
10

Gift Cards

FlexPass gift cards can be purchased for yourself or as a gift, and redeemed by the recipient through their FlexPass account.

  • Amount-based gift cards are redeemed by adding the gift card value to the recipient's FlexPass account balance.
  • Package-based gift cards are redeemed by assigning the specified package directly to the recipient's account.
  • Each gift card code can be redeemed once. Expired, already-redeemed, or refunded gift cards cannot be redeemed again.
  • Gift card purchases and redemptions are recorded in your account and reflected in your invoices where applicable.
11

Invoices & Purchase Records

FlexPass generates an invoice for package purchases, package renewals, gift card transactions, and any applicable no-show charges.

  • You can review your invoices and purchase history at any time through your FlexPass account.
  • Invoices reflect the amount charged to your account balance and/or saved payment card for each transaction.
  • If you believe an invoice is incorrect, please contact FlexPass support promptly so the matter can be reviewed.
12

Website & Mobile Application Use

FlexPass provides its services through this website and its mobile application. Both must be used in accordance with these terms.

  • You are responsible for using a compatible, up-to-date device and connection to access FlexPass services.
  • FlexPass may send booking confirmations, reminders, receipts, and other service-related communications by email or in-app notification.
  • FlexPass may update, modify, or temporarily suspend parts of the website or mobile application for maintenance, improvements, or technical reasons.
  • You should not rely on the platform being available without interruption; FlexPass will make reasonable efforts to keep the service running reliably.
13

Health, Safety & Assumption of Risk

Classes and activities booked through FlexPass involve physical exertion and carry an inherent risk of injury.

  • You confirm that you are physically able to participate in the classes and activities you book, and you should consult a medical professional if you have any health concerns before attending.
  • You voluntarily assume the risks associated with participating in any class or activity booked through FlexPass, including risks arising from the conduct of instructors, studios, or other participants.
  • You must follow the safety instructions given by the studio and instructor at each class, and inform staff of any relevant medical conditions or limitations.
  • FlexPass is a booking platform and does not itself supervise or deliver classes; the studio hosting each class is responsible for its safe operation.
14

Limitation of Liability

To the fullest extent permitted by law, FlexPass's liability in connection with your use of the platform is limited as set out below.

  • FlexPass is not liable for injury, loss, or damage arising from your participation in classes or activities delivered by studios, vendors, or instructors.
  • FlexPass is not liable for indirect, incidental, or consequential losses arising from your use of, or inability to use, the website or mobile application.
  • Nothing in these terms limits any liability that cannot be excluded or limited under applicable law.
  • Where FlexPass is found liable for a direct loss relating to a specific transaction, that liability is limited to the amount you paid for the related package, class, or gift card.
15

Intellectual Property

The FlexPass name, logo, website, and mobile application content are the property of FlexPass or its licensors.

  • You may not copy, reproduce, or distribute FlexPass content, branding, or platform materials without prior written permission.
  • Studio, vendor, and instructor names, images, and descriptions remain the property of their respective owners and are displayed on FlexPass with permission.
  • Feedback or suggestions you submit to FlexPass about the platform may be used by FlexPass to improve its services without any obligation to you.
16

Privacy

Your use of FlexPass is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

  • Please review our separate Privacy Policy page to understand how your account, booking, and payment information is handled.
  • By using the FlexPass platform, you consent to the collection and use of your information as described in the Privacy Policy.
17

Electronic Acceptance

You accept these Terms & Conditions electronically by creating a FlexPass account, making a purchase, or otherwise using the platform.

  • Your continued use of the website or mobile application after registering constitutes acceptance of these terms and any future updates.
  • Electronic records of your bookings, purchases, and communications with FlexPass are treated as valid records of your agreement and transaction history.
18

Changes to These Terms

FlexPass may revise these Terms & Conditions from time to time to reflect changes in our services, policies, or applicable law.

  • The updated terms will be published on this page with a revised effective date.
  • Material changes will, where reasonably possible, be communicated to registered users by email or in-app notification.
  • Continued use of FlexPass after a change takes effect constitutes your acceptance of the updated terms.
19

Governing Law & Contact

These Terms & Conditions are governed by the laws of the Cayman Islands, and any disputes will be handled in accordance with those laws.

  • If any provision of these terms is found unenforceable, the remaining provisions will continue to apply in full.
  • For questions about these Terms & Conditions, your account, or any FlexPass transaction, please contact FlexPass support through the Contact page.

Contact Information

For questions about these terms, privacy practices, or platform policies, reach the FlexPass support team. We aim to respond to all enquiries within one business day.

Contact Support