Privacy Policy

Learn how FlexPass protects your information and outlines platform usage guidelines.

Privacy PolicyTerms & Conditions

Privacy Policy

This policy describes how FlexPass collects, uses, and safeguards your personal information when you use our platform or interact with our services.

01

Information Collection

FlexPass collects information to provide and improve our services. We only collect data that is necessary and relevant to platform operations.

  • Personal data you provide directly, such as name, email address, phone number, and billing details during account creation or booking.
  • Usage data automatically collected when you interact with the platform, including pages visited, device information, and IP addresses.
  • Booking and class history to facilitate session management, credit tracking, and service personalisation.
  • Communication data when you contact our support team or respond to surveys and feedback requests.
02

Information Usage

Your information is used exclusively to support service delivery, improve the platform experience, and communicate relevant updates.

  • To facilitate class bookings, manage your credit balance, and maintain your account profile.
  • To send transactional communications including booking confirmations, reminders, and support responses.
  • To analyse platform usage patterns and improve overall user experience, performance, and features.
  • FlexPass does not sell, rent, or trade personal data with third parties for marketing purposes.
03

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.

  • All data transmissions are encrypted using secure HTTPS protocols.
  • Access to personal data is restricted to authorized FlexPass personnel on a strict need-to-know basis.
  • We perform regular security reviews and updates to our data handling infrastructure.
  • In the event of a data breach affecting your information, we will notify you in accordance with applicable regulations.
04

Cookies Policy

FlexPass uses cookies and similar tracking technologies to support platform functionality, remember preferences, and analyse visitor behaviour.

  • Essential cookies are required for core platform features such as login sessions and booking workflows.
  • Analytical cookies help us understand how visitors interact with the platform to improve performance and usability.
  • Preference cookies remember your settings and choices to provide a more personalised experience.
  • You can manage or disable cookies through your browser settings. Disabling essential cookies may affect platform functionality.
05

Third-Party Services

FlexPass may work with trusted third-party providers to support payment processing, analytics, and platform infrastructure.

  • We only share data with third parties where necessary to provide our services or comply with legal obligations.
  • All third-party service providers are bound by appropriate data protection agreements and confidentiality obligations.
  • The FlexPass platform may contain links to external websites. We are not responsible for the privacy practices of those external sites.
  • Where required, we will seek your explicit consent before engaging new service providers that process personal data.

Contact Information

For questions about these terms, privacy practices, or platform policies, reach the FlexPass support team. We aim to respond to all enquiries within one business day.

Contact Support